Get in Touch

Once your order is on its way, we'll email you a tracking link. Some items are sent directly from the brand, so they may arrive separately. If your parcel hasn't arrived within seven working days of being sent, please get in touch.

You can return unused items in their original packaging, in a resaleable condition, within 30 days. Email us with your order number and reason for return, and we'll send you the return details. Read our returns policy.

Email us as soon as you can with your order number and we'll do our best to help. Address changes can't be made once your parcel has been sent.

Please check around your property and with your neighbours first. If it still hasn't turned up, contact us within 48 hours and we'll look into it with the courier.

We're sorry. If it was damaged in transit, email us within 7 days of delivery with your order number and clear photos of the item and packaging, so we can claim from the courier. We'll arrange a replacement, refund or credit at no cost to you. If a fault appears later, contact us and we'll put it right, in line with your rights under the Consumer Rights Act. Returns & refunds.

We deliver to all UK addresses, including Northern Ireland, the Scottish Highlands and islands, and BFPO. We don't currently deliver to the Channel Islands, the Isle of Man or outside the UK. Delivery details.