Delivery

Delivery Options

Free Standard Delivery
Free
On UK orders over £60. Arrives in 3–5 working days.

Standard Delivery
£4.95
On orders under £60. Arrives in 3–5 working days.

Express Delivery
£7.95
Or £4.95 on orders over £60. Arrives in 1–3 working days.

Items Sent From Our Brand Partners

Some of our products are sent directly from the brand, so they may arrive separately from the rest of your order and can take a little longer. If an item has a longer delivery time, it's shown on the product page.

Delivery Times

Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates and may vary during busy periods or because of courier delays, such as bad weather or network issues. If you need your order quickly, choose Express Delivery at checkout.

Where We Deliver

We deliver to all UK addresses, including Northern Ireland, the Scottish Highlands and islands, and British Forces (BFPO) addresses. Some remote areas may take a little longer and may not be eligible for Express Delivery. We don't currently deliver to the Channel Islands, the Isle of Man or outside the UK.

Tracking Your Order

Once your order is on its way, you'll receive a tracking link by email. Your tracking message will let you choose how your parcel is delivered, including a safe place, a neighbour or a local pickup point, as well as follow your parcel and arrange redelivery.

Address changes can't be made once your parcel has been sent.

Missed or Failed Deliveries

If a parcel is returned to us because delivery attempts were missed, or it wasn't collected from the depot or pickup point, a £15 courier return fee will be deducted from your refund. If you'd like the parcel sent again, new postage charges will apply.

Lost or Delayed Parcels

If your parcel hasn't arrived within seven working days of being sent, please get in touch so we can look into it and raise a claim with the courier. Couriers have strict time limits for claims, so please let us know as soon as you can.

If your tracking shows your parcel as delivered but you can't find it, please check around your property and with neighbours, then contact us within 48 hours. We'll look into it with the courier and put things right.

Packaging and Sustainability

We pack every order carefully and, where possible, use recycled or reused packaging to reduce waste. Some items arrive in the brand's own packaging, and large or fragile pieces may be protected with strong tape or recycled materials. This doesn't mean the item has been used or returned.

Christmas and Busy Periods

Delivery can take longer than usual in the run-up to Christmas. Any seasonal last order dates will be shown on our website.

If you need your order by a certain date, we recommend choosing Express Delivery at checkout, where it's available, to avoid disappointment.

Once your order has been sent, it's in the courier's hands. Delivery dates are estimates, so we can't guarantee delivery by a specific day.

Need Help?

If you have a question or a special delivery request, we're happy to help.
📧 hey@learningbugs.co.uk
We aim to reply within 24–48 hours, Monday to Friday.